RETURN AND REFUND POLICY — WHOLESALE / B2B

Effective and last updated: August 4, 2026

This policy applies to wholesale purchases from Bandit Distribution PA, LLC d/b/a HempWholesaler.com (“Seller”) and is incorporated into our Terms of Service.

1. ALL SALES FINAL; LIMITED CLAIM RIGHTS

Because we sell wholesale goods, all sales are final except for a timely validated claim that goods were materially defective when tendered to the carrier, materially different from Seller’s accepted order, or short-shipped. We do not accept returns for unsold inventory, slow sales, customer preference, market change, Buyer error, or inability to resell.

2. INSPECTION AND NOTICE DEADLINES

Buyer must inspect every shipment immediately. A claim for visible damage, shortage, wrong item, or other apparent nonconformity must be submitted in writing within 72 hours after the carrier’s delivery timestamp. A latent defect not reasonably discoverable on immediate inspection must be reported within 10 business days after discovery and no later than 30 calendar days after delivery.

The notice must include the order number, SKU, lot if available, quantity, a specific description, and clear photographs of the product, seals, shipping label, carton, and packing material. Buyer must preserve all goods and packaging and permit inspection. Failure to provide complete timely notice constitutes acceptance and waiver of the claim to the fullest extent permitted by law.

3. NO RETURNS FOR DESTINATION LAW OR REGULATORY ACTION

SELLER DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT A PRODUCT MAY LAWFULLY BE RECEIVED, POSSESSED, MARKETED, RESOLD, DISTRIBUTED, OR USED AT DESTINATION. Buyer alone is responsible for destination law and independent legal review.

No return, refund, credit, replacement, or chargeback is available because of a change in law or enforcement, licensing or registration issue, regulatory detention, refusal, seizure, confiscation, destruction, customs action, address restriction, or Buyer’s failure or inability to lawfully receive or resell a product. Seller’s acceptance or shipment of an order is not legal advice or a compliance determination.

4. RETURN AUTHORIZATION REQUIRED

Do not send goods back without a written return merchandise authorization (“RMA”) from Seller. To request an RMA, email info@hempwholesaler.com with the evidence required above. An RMA does not itself admit liability or approve a remedy.

Authorized returns must be shipped as instructed to Bandit Distribution PA, LLC, Returns, 1 Alberigi Drive, Suite 112, Jessup, PA 18434. Unauthorized returns may be refused or discarded without refund or credit. Buyer is responsible for return freight unless Seller provides a prepaid label for a validated Seller error or defect.

5. CONDITION OF RETURNED GOODS

Except when necessary to document a claimed latent defect, goods must be new, unused, unaltered, and in original unopened packaging with seals and tamper-evident features intact. Opened, used, consumed, relabeled, repackaged, modified, improperly stored, heat-damaged after carrier tender, expired, clearance, hazardous, or otherwise unsaleable goods are nonreturnable.

Buyer must follow storage, temperature, transport, and preservation instructions. Seller may deny a claim caused or worsened by Buyer, a customer, a carrier after risk passed, or failure to preserve evidence.

6. REFUSED AND UNDELIVERABLE SHIPMENTS

If Seller agrees to accept an undeliverable or refused shipment, Buyer is responsible for original freight, return freight, carrier charges, and a 15% restocking fee. This includes an incorrect or outdated address, failed signature or pickup, Buyer refusal, customs failure, and other Buyer-caused return. Acceptance of a returned package does not waive these charges or approve a refund.

7. SOLE AND EXCLUSIVE REMEDY

FOR A TIMELY VALIDATED CLAIM, BUYER’S SOLE AND EXCLUSIVE REMEDY, AND SELLER’S ENTIRE OBLIGATION, IS, AT SELLER’S OPTION, REPLACEMENT OF THE AFFECTED GOODS, STORE CREDIT, OR REFUND OF THE PURCHASE PRICE ACTUALLY PAID FOR THE AFFECTED GOODS. Seller may require return, inspection, carrier cooperation, or documented destruction before issuing a remedy. No remedy covers lost profit, downstream claims, recall cost, regulatory cost, freight not expressly approved, or other consequential loss.

8. REFUND PROCESSING

If Seller elects a refund, Seller will submit it to the original payment method after completing inspection and approval. Allow up to 10 business days for Seller processing; financial institutions may take additional time. Shipping, handling, duties, taxes, transaction charges, and restocking fees are nonrefundable unless Seller expressly approves otherwise in writing.

9. POLICY PRECEDENCE

The Terms of Service and Shipping Policy contain additional warranty disclaimers, liability limits, risk-of-loss terms, dispute procedures, and claim requirements. If the documents conflict, the order of precedence in the Terms of Service controls.

10. CONTACT

Bandit Distribution PA, LLC d/b/a HempWholesaler.com
1 Alberigi Drive, Suite 112
Jessup, PA 18434
Email: info@hempwholesaler.com