Where do you ship from?
All packages are shipped from the HempWholesaler.com warehouse in Binghamton, NY. Our official address is 279 Front Street, Binghamton, NY 13905. We are located in a large warehousing facility that takes up an entire city block on Front St. in Binghamton, between Gaines St. and Karlada Drive.
Free Shipping On Orders Over $450
As part of our new website promotion, we are now offering Free Shipping on orders over $450 to the the Continental USA for a limited time only! (This offer is not eligible for customers with a shipping address in Alaska, Hawaii, Puerto Rico and the other U.S. territories that are not considered part of the Continental USA.)
We ship international. If you are an international customer, it is important that you have a shipping broker in place prior to us shipping out your order. You will need to supply your shipping broker with specific information about the shipment so the broker can ensure a smooth passage through the customs/import department of your country.
The HempWholesaler team ships Monday through Friday, 9am to 5pm. If your order is in before 1pm on any business day, we strive to ship out the same business day. And on average, most orders placed before 3pm go out the same day anyway.(Shipping times may vary and could take 1-3 days for processing) Our shipping time usually takes anywhere from 2-7 days depending on where in the country you are located. Most packages are received by our customers in 3 days. International shipping usually takes 7-14 days depending on the shipping provider and method of shipping you select at checkout, and if you have a shipping broker on stand by. All packages are picked up by our shipping carriers daily. UPS picks up at 4:30pm and USPS around 3:00pm.
Returns & Exchanges
We accept returns on all merchandise within 15 days of delivery.
Products returned must be new & unused and in their original packaging. If any tamperproof seals, lids, seals or any other indications that the item has been opened or used - we will not accept the return due to the nature of the products sold.
Return shipping is the responsibility of the customer unless an item is defective, or does not pass quality that we represented, in which case we will accept the return at no cost and will cover the shipping cost back to us!
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We'd love to hear from you - please use the form to send us your message or ideas.
279 Front St.
Binghamton NY 13905
Monday to Friday: 9am - 5pm EST